CIS Finance Client Success Manager (Finance)

Location: United States; listed location is USA - CA - ANY CITY, with an emphasis on in-person collaboration and flexibility.

Salary: $119,900–$222,700 per year.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Own end-to-end client service delivery across projects and ongoing operations, including renewals, satisfaction, profitability, resourcing, billable roles, and service-level agreements.
• Coordinate delivery across offerings and maintain clear ownership from implementation through maintenance.
• Drive account growth through pipeline development, solutioning, change control, renewals, and accurate revenue and margin forecasting.
• Lead account governance, KPI tracking, risk management, compliance, cash collection, and resolution of accounts-receivable issues.
• Act as the client advocate and central escalation point while aligning delivery, sales, marketing, product, and project teams.
• Improve operational excellence through workforce planning, utilization, automation, lean practices, service reviews, and post-project learning.

Requirements

• Senior-level client success or client relationship management experience with finance-industry clients.
• Authorized to work in the United States without requiring visa sponsorship now or in the future.
• Strong experience in delivery excellence and full-lifecycle project leadership, delivering on time, within budget, and to a high quality standard.
• Experience with account growth, contract renewals, upselling, and cross-selling.
• Ability to demonstrate client value, ROI, business impact, and knowledge of market and competitor activity.
• Strong cross-functional orchestration, risk management, escalation leadership, resilience, and customer-first judgment.

Culture & Benefits

• Work model prioritizing in-person collaboration while supporting flexibility for wellbeing, productivity, and individual work styles.
• Health, dental, and vision insurance.
• Employee wellness, life insurance, and disability insurance.
• Retirement savings plan, paid holidays, and paid time off.
• Inclusive work environment and equal employment opportunity.