Head of US Commercial Client Onboarding and Client Service (Fintech)

Location: Chicago, IL, United States. The proportion of on-site and remote work will be discussed during the interview. Legal eligibility to work at the specified location is required.

Salary: $225,000–$300,000 per year, based on experience, qualifications, and location. Incentive compensation and a discretionary bonus may also apply.

Company

hirify.global is a relationship-oriented commercial bank focused on delivering client-centered financial services.

What you will do

• Lead the vision, strategy, and operating model for commercial client onboarding and service delivery.
• Direct onboarding and servicing operations across multiple locations, including governance, scorecards, quality standards, risk controls, and performance targets.
• Own complex client and operational escalations while improving satisfaction, service consistency, and relationship value.
• Lead transformation initiatives that simplify processes, reduce manual work, improve straight-through processing, and support future capabilities.
• Partner with Sales, Relationship Management, Product, Technology, Risk, Operations, and Transformation teams to improve sales-to-service integration.
• Build and lead a high-performing leadership team through talent development, succession planning, accountability, and employee engagement.

Requirements

• Experience leading large-scale client onboarding, service delivery, operational excellence, and transformation initiatives.
• Experience in treasury management, commercial banking, financial services, or a related environment.
• Demonstrated experience setting strategic team goals, coaching employees, and driving successful team performance.
• Ability to investigate complex problems, interpret data, and communicate detailed information clearly.
• Experience with service model design, process optimization, governance, and performance management across geographically distributed teams is an asset.
• Must be legally eligible to work at the specified United States location and hold a valid work or study permit where applicable.

Culture & Benefits

• Medical, dental, vision, health savings account, life, disability, and other insurance plans.
• Paid time off, including sick leave, parental leave, vacation, and holidays.
• 401(k), incentive pay, banking benefits, wellbeing support, and employee recognition programs.
• Access to development opportunities, including a paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and employee experience.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulations, coding, or MS Office assessments.