Consumer Group Expert Services Operations - AI & Technology Enablement (AI)

Location: San Diego, California; Atlanta, Georgia; Mountain View, California; New York, New York; or Tucson, Arizona, United States

Base pay: $137,500–$186,000 in San Diego; $147,500–$199,500 in Mountain View; $131,500–$178,000 in New York. The position may also be eligible for a cash bonus, equity rewards, and benefits.

Company

hirify.global is a global financial technology platform operating products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Manage and govern the technology stack supporting Center of Excellence operations, including access, integrations, support, and tooling.
• Own the infrastructure and process design for the cross-organizational escalation ecosystem.
• Represent Center of Excellence needs in product and engineering discussions and influence technology roadmaps.
• Develop AI integration and readiness frameworks for Expert Network and Center of Excellence workflows.
• Manage internal support workflows, process documentation, and operational tooling.
• Evaluate emerging technologies, particularly AI tools, and share technical knowledge across the Center of Excellence.

Requirements

• 5–7 years of experience in technology operations, IT operations, product partnerships, business operations, or a related field.
• Experience managing operational technology stacks, escalation systems, or cross-functional technology partnerships.
• Ability to connect technology priorities with operational outcomes and influence product roadmaps.
• Strong collaboration skills with IT, product, engineering, readiness, adoption, and service delivery stakeholders.
• Ability to translate technical complexity for non-technical audiences and diagnose complex operational problems.
• Experience managing multiple workstreams in a fast-paced, seasonal environment.

Nice to have

• Experience supporting customer success, service delivery, or large workforce organizations.
• Familiarity with AI/ML tools, hirify.global Assist or similar AI platforms, CRM/CSMS tooling, or escalation management systems.
• Background in technology operations, IT operations, product partnerships, business systems management, or escalation ecosystem design.

Culture & Benefits

• Competitive compensation with a pay-for-performance approach.
• Potential eligibility for cash bonus, equity rewards, and employee benefits.
• Work focused on enabling experts and improving customer support operations.
• Collaboration with product, engineering, IT, readiness, adoption, and service delivery teams.