Enterprise Customer Success Manager (Healthcare SaaS)

Location: Hybrid role for candidates located in the San Francisco Bay Area only

Salary: $130,000–$170,000 per year

Company

hirify.global is a healthcare technology company using AI-driven automation to modernize revenue cycle management, accelerate cash flow, and improve the patient financial experience.

What you will do

• Build relationships with enterprise customers and create tailored success plans to improve adoption, retention, and account growth.
• Lead onboarding, platform training, customer communications, and resolution of inquiries and escalations.
• Conduct Quarterly Business Reviews with executive stakeholders and provide strategic guidance based on customer health and usage data.
• Partner with Product and Engineering to share customer feedback and align the roadmap with customer needs.
• Work with Sales to identify and close upsell and cross-sell opportunities within existing accounts.
• Develop case studies, references, and customer advocacy initiatives while representing hirify.global at industry events.

Requirements

• 5+ years of experience in customer success at a SaaS company.
• Experience managing enterprise accounts with $500,000–$1,000,000+ ARR and complex, multi-stakeholder relationships.
• Strong customer success knowledge, communication skills, analytical ability, and experience managing multiple priorities.
• Experience collaborating cross-functionally with Sales, Product, and Support teams.
• Proficiency with CRM software and relevant customer success tools.
• Must be located in the San Francisco Bay Area.

Nice to have

• 3+ years working with Revenue Cycle Management teams, billing departments, or healthcare finance stakeholders.
• Experience in healthcare SaaS, health tech, or digital health.
• Familiarity with claims processing, denial management, coding, reimbursement cycles, and prior authorization.
• Understanding of healthcare stakeholders such as CFOs, Revenue Cycle Directors, Billing Managers, and Practice Administrators.

Culture & Benefits

• Unlimited paid time off and an emphasis on work-life balance.
• Fully paid medical, dental, and vision insurance for employees and dependents.
• Stock option opportunities.
• 401(k) with a company match.
• Student loan contribution support.