Customer Success Manager (Healthcare AI)

Location: Hybrid work based in the San Francisco office or remote within the United States; ability to work in the Western time zone required.

Salary: $100,000–$130,000 annually, plus equity and $15,000–$20,000 commission.

Company

hirify.global develops artificial intelligence and generative AI solutions for radiology, helping physicians save time, reduce burnout, and improve patient care.

What you will do

• Guide radiology groups and hospital systems through the full post-implementation lifecycle, including adoption, value realization, and renewal.
• Build trusted relationships with customers, IT stakeholders, executive leaders, and radiologists through regular check-ins and strategic business reviews.
• Support onboarding and educate customers on product use cases, functionality, and adoption strategies.
• Demonstrate product ROI, identify retention, upsell, and cross-sell opportunities, and turn customers into advocates.
• Represent customer feedback to Product and Machine Learning teams while coordinating cross-functional improvements.
• Help build a world-class customer success organization with responsive service and scalable documentation.

Requirements

• Bachelor’s degree or higher.
• 3+ years of relevant customer success experience in a healthcare environment.
• Strong relationship management, coaching, communication, project management, and organizational skills.
• Working knowledge of SaaS solutions, implementations, and technical concepts.
• Ability to collaborate across company functions and adapt in a fast-paced environment.
• Ability to work in the Western time zone; remote candidates must be based in the United States.

Nice to have

• Experience in a high-growth startup environment.
• Experience identifying expansion and cross-sell opportunities.
• Knowledge of healthcare and AI technology.
• Consulting or healthcare software implementation experience.
• Experience as a radiology technologist.

Culture & Benefits

• Mission-driven work focused on transforming healthcare and improving patient care.
• Transparent, inclusive, and collaborative working environment.
• Medical, dental, vision, and life insurance for US-based full-time roles.
• HSA with employer match, FSA, DCFSA, 401(k), and 11 paid company holidays.
• Flexible PTO, annual equipment stipend, and company and team offsites.