Client Success Director (Employer-Sponsored Healthcare)

Location: Remote; candidates must reside in the Greater Dallas-Fort Worth, St. Louis, Tulsa, or Southern California regions.

Salary: $135,000–$155,000 plus annual bonus.

Company

hirify.global provides patient-centered, employer-sponsored healthcare and wellness solutions.

What you will do

• Own relationships and communications for a designated portfolio of clients throughout the full client lifecycle.
• Develop strategic roadmaps, account plans, and program designs to support retention, renewals, and account expansion.
• Negotiate contract renewals, manage pricing escalators, and oversee contract execution.
• Collaborate with Operations, Clinical, Implementation, and Leadership teams to deliver services and resolve escalations.
• Advise clients on wellness goals and present performance and ROI analyses.
• Support new-client onboarding, start-ups, product rollouts, and mentorship of junior team members where applicable.

Requirements

• Bachelor’s degree in Business Administration, Finance, Management, or a related field preferred.
• Experience in client success, account management, or customer service.
• Strong business acumen, including budget management and business planning.
• Ability to analyze data and performance metrics to drive client outcomes.
• Excellent communication, organization, negotiation, and relationship-building skills.
• Willingness to travel as needed for client meetings; CRM or customer data application experience preferred.

Culture & Benefits

• Mission-driven culture focused on innovation, collaboration, and improving U.S. healthcare.
• Medical, dental, vision, 401(k), PTO, disability, and life insurance benefits.
• Access to health center services and medications at no or low cost for employees and dependents, based on location.
• Wellness program and opportunities for professional development and advancement.
• Core values: committed, optimistic, reliable, and empathetic.