Healthcare Client Success Manager (Healthcare)

Location: California, United States — any city. Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Compensation: $95,900–$178,100 annually.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Own end-to-end service delivery across projects and ongoing operations, including renewals, client satisfaction, profitability, resourcing, billable roles, and service-level agreements.
• Coordinate delivery across offerings and product teams to provide a consistent full-stack client experience from implementation through maintenance.
• Drive account growth through pipeline development, solutioning, change control, renewals, and accurate revenue and margin forecasting.
• Lead account governance, KPI tracking, risk management, escalation resolution, and continuous operational improvement.
• Manage financial governance, including cash collection and accounts-receivable issue resolution.
• Represent client needs internally and collaborate with delivery, sales, marketing, product, project management, and peer client success teams.

Requirements

• Proven client relationship management experience with a track record of building trusted partnerships and growing accounts.
• Senior-level client success experience with healthcare industry clients.
• Authorization to work in the United States without current or future sponsorship requirements.
• Strong delivery excellence and full-lifecycle project leadership experience, including on-time, high-quality execution within budget.
• Experience with value realization, ROI, account expansion, renewals, up-selling, and cross-selling.
• Ability to orchestrate cross-functional teams, manage risks and escalations, and apply AI and technology trends to client solutions.

Culture & Benefits

• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.
• Health, dental, and vision insurance.
• Employee wellness, life, and disability insurance.
• Retirement savings plan, paid holidays, and paid time off.
• Inclusive environment focused on strong connections and community.