Customer Success Manager, Workbench (Life Sciences & MedTech)

Location: San Bruno, California, United States

Base salary: $110,000–$165,000 per year, plus bonus and benefits.

Company

hirify.global, an Alphabet subsidiary, applies technology, data science, and healthcare expertise to advance precision health and improve healthcare outcomes.

What you will do

• Build trusted relationships with client executives and key stakeholders in the Life Sciences and MedTech sectors.
• Understand strategic goals, drive product adoption, and deliver defined customer outcomes and value.
• Lead day-to-day client interactions, including weekly meetings, reporting, follow-up, and ad hoc requests.
• Create and configure success plans aligned with customer objectives, use cases, business hierarchy, and organizational structure.
• Secure renewals and identify new revenue opportunities to meet annual renewal and growth targets.
• Escalate client issues and risks, coordinate mitigation, and track NRR, Time-to-Value, NPS/CSAT, and Customer Health metrics.

Requirements

• 10+ years of experience managing existing clients as a Customer Success Manager or in a similar role, with a proven track record.
• 5+ years of experience managing high-value, complex, and strategic partnership accounts.
• Strong customer focus, interpersonal communication, collaboration, relationship management, and presentation skills.
• Data-driven, highly organized, detail-oriented, accountable, and able to work independently and collaboratively.
• Must already be authorized to work in the United States and must not require employer-sponsored work authorization now or in the future.

Nice to have

• Experience working with or as a partner to federal or state government agencies or within the public sector.
• Experience with laboratory operations or diagnostics.

Culture & Benefits

• Full-time employment with benefits.
• Additional bonus compensation is offered.
• Work focuses on collaboration across internal and external stakeholders while maintaining ownership of customer outcomes.