Customer Success Executive (AI Healthcare)

Location: Remote, but candidates must be based in the greater Chicago Area; up to 30% travel required.

Base salary: $138,300–$172,900 per year, plus equity.

Company

hirify.global is building an AI health coach that helps people and families manage chronic conditions outside the clinic and stay connected to their care teams.

What you will do

• Serve as the primary point of contact for health systems and provider partners.
• Build trusted relationships with executive, clinical, and operational stakeholders and align on patient growth, outcomes, and expansion goals.
• Embed hirify.global into clinical workflows, increase provider adoption, and own patient activation and clinic-level performance targets.
• Lead strategic initiatives and program delivery with Product, Engineering, Clinical Operations, and Data teams.
• Translate provider feedback into actionable product and process improvements while driving rapid iteration.
• Scale hirify.global across clinics and patient populations, transition pilots into system-wide deployments, and lead partner growth opportunities.

Requirements

• Based in the greater Chicago area and comfortable with up to 30% travel.
• 7+ years of experience working with healthcare providers, health systems, or payers.
• Knowledge of healthcare technology, ideally patient-facing applications.
• Experience with clinical workflows, care teams, or population health programs.
• Proven ability to drive execution and measurable outcomes, not only manage relationships.
• Strong analytical and communication skills across executive and frontline stakeholders.

Nice to have

• Previous startup experience.

Culture & Benefits

• Remote work with regular travel to clients and stakeholders.
• Health insurance and life insurance.
• Retirement benefits and participation in the company equity program.
• Paid vacation and sick leave.
• Work focused on improving chronic-care access, patient engagement, and healthcare outcomes.