Senior Analyst (EHR)

Location: US - National

Company

hirify.global provides managed services for complex healthcare clients, including EHR design, configuration, testing, troubleshooting, and support.

What you will do

• Design, build, test, and troubleshoot EHR applications for complex customers.
• Analyze customer issues and workflows, translate needs into detailed requirements, and complete system configuration.
• Manage multiple customer assignments, projects, tickets, communications, and calendars with minimal oversight.
• Support system audits, upgrades, change management, and controlled migration of application configurations.
• Document requests and incidents accurately while meeting service-level agreements.
• Build customer relationships, support change adoption, and help onboard and mentor less-experienced team members.

Requirements

• Bachelor's degree in a related field, relevant education, or 8+ years of industry experience.
• Certification in one or more EHR application modules and strong knowledge of the relevant functionality.
• 3–5+ years of experience implementing, training, or supporting EHR modules.
• Knowledge of Data Innovations, Microsoft Office, ticketing systems, change management, and problem-solving practices.
• Strong written and verbal communication, organization, attention to detail, customer service, and independent working skills.
• Availability for on-call rotations outside core business hours, including nights and weekends, and travel of up to 10%.

Nice to have

• Knowledge of ITIL processes.
• Previous management, project management, or systems implementation experience.

Culture & Benefits

• Supportive Managed Services team focused on shared priorities and customer outcomes.
• Opportunities to take on new responsibilities and develop skills.
• Inclusive workplace committed to equal employment opportunity.