Member Service Guide: Care Guide (Bilingual, Spanish)

Location: Remote USA; schedules may include evenings, weekends, and holidays within extended Eastern Time operational hours.

Salary: $22–$25 per hour

Company

hirify.global provides an integrated healthcare platform combining data, AI access, clinical care, and member services to improve the health and well-being of older Americans.

What you will do

• Support English- and Spanish-speaking members across phone, chat, and digital channels.
• Coordinate provider searches, appointment scheduling, PCP changes, onboarding visits, and connections to care teams.
• Apply clinical protocols to support symptom-related needs, critical lab results, medication refill requests, and follow-up care.
• Educate members about plan benefits, healthcare programs, pharmacy benefits, Medicaid/LIS programs, and enrollment opportunities.
• Maintain accurate documentation and collaborate with clinical staff and cross-functional partners to resolve member needs.
• Participate in workflow improvements and adapt to changing priorities and communication channels.

Requirements

• Professional fluency in English and Spanish, both written and spoken.
• Experience independently resolving complex member needs and coordinating solutions across multiple teams.
• Ability to support appointment scheduling, provider selection, benefit navigation, clinical order follow-up, and healthcare service coordination.
• Comfort working with established protocols and escalation pathways for time-sensitive healthcare needs.
• Strong communication, active listening, critical thinking, empathy, collaboration, adaptability, and reliability.
• Remote work environment with a strong internet connection and secure, private workspace.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and parental leave.
• $100 monthly mobile or internet stipend.
• Stock options and bonus eligibility for full-time employees.
• 401(k) program and a supportive, collaborative work environment.
• Member Services coverage operates during extended hours, with schedules finalized during the offer process.