Customer Service Representative (Italian)

Location: On-site in Porto, Portugal

Company

hirify.global is partnering with a leading outsourcing/BPO consultancy serving the travel and tourism sector.

What you will do

• Respond to customer inquiries by phone, email, and chat.
• Assist with booking, modifying, and cancelling business travel arrangements.
• Resolve customer issues and complaints, escalating complex cases when required.
• Provide accurate information about travel services, destinations, booking policies, and platform functionality.
• Maintain customer records in CRM systems and collaborate with internal teams.
• Collect customer feedback and support service improvements while meeting quality and productivity targets.

Requirements

• Native or fluent Italian at C2 level, both verbal and written.
• Fluent English at a minimum B2 level.
• At least 2 years of customer service experience, preferably in travel, tourism, hospitality, or business travel.
• Experience handling bookings, reservations, or travel-related customer inquiries.
• Strong communication, problem-solving, adaptability, and customer service skills.
• Good computer literacy and experience with CRM, travel booking platforms, or travel management systems.

Culture & Benefits

• Fixed-term employment for 6 months, with the possibility of extension or a permanent contract.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to travel perks and discounts.