обновлено 2 дня назад
Customer Service Agent - English Speaking (Telecom)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Agent - English Speaking (Telecom): Providing first-line telephone and email support for business customers, resolving technical queries and managing customer issues with an accent on clear technical communication, complaint handling, and telecom service processes. Focus on tracking and escalating complex cases to Technical Support, coordinating with Service Account Managers, and supporting customer account retention.
Location: São Paulo, Brazil; availability to work Monday to Sunday in rotational shifts covering 24 hours, 7 days a week
Company
is a technology-driven global mobile communications provider offering telecom connectivity through proprietary eSIM technology and its own mobile core network. The company operates in 43 countries and serves enterprises, banks, retailers, travel companies, payment service providers, and digital-first businesses.
What you will do
- Provide first-line telephone and email support to business customers and resolve technical queries.
- Track, collate, and respond to customer issues within agreed timescales.
- Escalate complicated cases and liaise with Technical Support in Portugal.
- Work with Service Account Managers to develop, grow, and retain customer accounts.
Requirements
- Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.
- Professional telephone manner and call management skills.
- Excellent written and verbal English skills, including the ability to explain technical information clearly to customers.
- Exceptional customer relationship management skills, including effective complaint handling.
- Good teamwork, organizational, and time management skills.
- Excellent analytical and problem-solving skills.
- Good attention to detail and ability to understand and accurately follow technical processes.
- Availability to work Monday to Sunday in rotational shifts covering 24 hours, 7 days a week.
- Experience may come from Helpdesk, Customer Service, Call Centre, Mobile Handset Support, or GSM and VoIP telecommunications roles.
Nice to have
- Knowledge of supporting GSM.
Culture & Benefits
- CLT employment contract with job stability and benefits.
- Quarterly performance bonuses.
- Meal allowance of R$100 per working day paid into a Caju card.
- Health insurance with 50% covered by the company.
- Extended parental leave: 180 days of maternity leave and 20 days of paternity leave.
- Daycare allowance of R$500 per month per child for mothers with children under 3 years old.
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