Customer Service Agent - English Speaking (Telecom)

Location: São Paulo, Brazil

Company

hirify.global is a regulated global telecommunications provider delivering mobile connectivity, eSIM, and telecom platform solutions to enterprises and consumers across 40 countries.

What you will do

• Provide first-line technical support to business customers by phone and email.
• Track, consolidate, and respond to customer issues within agreed timescales.
• Escalate complex cases and coordinate with Technical Support in Portugal.
• Work with Service Account Managers to develop, grow, and retain customer accounts.

Requirements

• Working knowledge of Microsoft Office, ticketing systems, and customer service procedures.
• Excellent written and verbal English skills, with the ability to explain technical information clearly.
• Professional telephone manner, call management, complaint handling, and customer relationship management skills.
• Strong teamwork, organizational, time-management, analytical, problem-solving, and attention-to-detail skills.
• Experience in helpdesk, customer service, call centre, mobile handset support, or the GSM, VoIP, or telecoms sectors.
• Availability for rotational shifts from Monday to Sunday, covering 24 hours a day and 7 days a week.

Culture & Benefits

• CLT employment contract with job stability and benefits.
• Quarterly performance bonuses.
• Meal allowance of R$100 per working day paid through a Caju card.
• Health insurance with 50% of the cost covered by the company.
• Extended parental leave and a daycare allowance of R$500 per month per child for eligible mothers.
• Professional development opportunities in a collaborative, international, and fast-paced telecommunications environment.