Premier Customer Care Representative-Associate (ID-PT)

Location: Onsite in Lisbon, Portugal

Company

hirify.global is a global express transportation and logistics company serving more than 220 countries and territories.

What you will do

• Serve as the first point of contact for larger customers and build loyalty through proactive customer care.
• Provide accurate information and guidance by voice, chat, and email.
• Advise customers on hirify.global services and tools.
• Resolve service-related issues and identify effective long-term solutions.
• Enter customer information accurately, produce standard reports, and identify opportunities to grow customer business.
• Collaborate with other hirify.global teams to improve the customer experience.

Requirements

• Experience in customer service; selling experience is an advantage.
• Excellent communication skills, confidence, empathy, and friendliness.
• Computer literacy and the ability to navigate multiple screens and systems.
• Commercial awareness and a problem-solving mindset.
• Positive attitude, flexibility, and the ability to work under pressure in a dynamic environment.
• Willingness to work in an international, fast-paced team.

Culture & Benefits

• Full-time regular position with 40 scheduled hours per week.
• Training, on-the-job learning, and extensive learning resources.
• Tuition Assistance Program for positions with a permanent contract.
• Employee Assistance Program for employees and their families.
• Reduced-rate shipping and career development opportunities.
• People-focused, diverse, equitable, and inclusive work environment.