Customer Service Representative - German and English (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office. The role requires working at least two weekends per month and on some public holidays.

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

hirify.global operates a curated marketplace where buyers and sellers auction and trade special objects across more than 80 categories.

What you will do

• Resolve customer queries from buyers and sellers through chat, email, phone, and social media.
• Manage complex challenges, disputes, and complaints, providing correct and timely solutions.
• Medi​​ate between sellers and buyers to find solutions that work for both parties.
• Collaborate with Sales, Experts, and other departments to improve the overall customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written German and English.
• Strong communication, analytical, and critical-thinking skills.
• Ability to switch quickly between customer channels, including phone and email.
• Availability to work 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week, including at least two weekends per month and some public holidays.

Nice to have

• Experience working with live customer service channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-related environment.

Culture & Benefits

• Interim fixed-term contract for seven months starting in October 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage and access to hospitals, clinics, and a wellness network.
• Work-from-home allowance and reimbursement for commuting between home and the Lisbon office.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly environment with colleagues from more than 60 nationalities.
• Catavouchers, an additional annual day off to pursue a passion, and additional leave for anniversaries and important life events.

Hiring process

• Apply with an English CV and cover letter.