Customer Service Agent (German)

TL;DR

Customer Service Agent (Telecom): Providing first-line technical support for business customers via phone and email with an accent on GSM connectivity and ticket management. Focus on resolving technical queries, escalating complex cases to technical support, and maintaining customer relationships.

Location: Must be based in São Paulo, Brazil, and have the legal right to live and work in Brazil

Company

hirify.global is a technology-driven global mobile communications provider delivering connectivity solutions via its own mobile core network and in-house eSIM technology.

What you will do

• Act as first-line support to solve technical queries via phone and email.
• Track, collate, and respond to customer issues within agreed timescales.
• Escalate complex cases to the Technical Support team in Portugal.
• Work closely with Service Account Managers to develop and retain customer accounts.

Requirements

• Legal right to live and work in Brazil (must be based in São Paulo)
• Fluency in German (required for the German support team)
• Outstanding written and verbal skills in French
• English: Business proficiency required (primary business language)
• Thorough working knowledge of Microsoft Office and ticketing systems.
• Availability to work Monday to Sunday in rotating shifts.

Nice to have

• Knowledge of GSM support.
• Experience in Helpdesk, Call Centre, or the Telecoms sector (GSM/VoIP).

Culture & Benefits

• CLT contract providing job stability and reliable benefits.
• Quarterly performance bonuses.
• Meal allowance of R$100 per working day via Caju card.
• Health insurance with SulAmérica (50% company covered).
• Extended parental leave (180 days maternity, 20 days paternity).
• Daycare allowance of R$500 per month per child under 3 years old.