Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

Location: Porto, Portugal (Lionesa); hybrid workplace

Company

hirify.global operates a global luxury fashion marketplace connecting customers with brands, boutiques, and department stores worldwide.

What you will do

• Act as the first point of contact for customers through email, phone, and chat.
• Resolve customer queries and requests according to company processes and guidelines.
• Provide product and service information and advise customers across hirify.global digital platforms.
• Manage demanding customer interactions professionally, focusing on solutions and retention.
• Work with internal teams to advocate for customer needs and support localization initiatives.
• Contribute to team development, collaboration, and a positive work environment.

Requirements

• At least 1 year of customer service experience, preferably in fashion or ecommerce.
• Excellent written and spoken English.
• Good IT skills, including customer service systems and Windows packages.
• Strong communication, listening, multitasking, organizational, critical-thinking, and problem-solving skills.
• Ability to work under pressure and resolve complex customer issues.
• Availability to work rotating and late shifts.

Nice to have

• Knowledge of sports and sportswear.

Culture & Benefits

• Health insurance covering the whole family.
• Flexible working environment with well-being support and tools.
• Extra days off, a sabbatical program, and community volunteering days.
• Training opportunities and a flexible benefits program.