Customer Service Representative - Japanese and English (Interim)

Location: Lisbon, Portugal. Hybrid work with at least two days per week in the Lisbon office; availability for at least two weekends per month and some public holidays is required.

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

hirify.global operates a curated marketplace for buying and selling special objects, with more than 100,000 unique items auctioned each week.

What you will do

• Resolve buyer and seller queries through chat, email, phone, and social media.
• Manage complex customer cases, disputes, and complaints in a timely and accurate manner.
• Meditate between buyers and sellers to find solutions that work for both parties.
• Collaborate with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional speaking and writing skills in Japanese and English.
• Strong communication, analytical, critical thinking, patient, and empathetic problem-solving skills.
• Ability to switch quickly between customer channels, including phone and email.
• Availability to work 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week, including at least two weekends per month and some public holidays.

Nice to have

• Experience with live channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-related role.

Culture & Benefits

• Interim fixed-term seven-month contract starting in October 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly workplace with a global team.
• Catavouchers, an additional annual day off, and extra leave for work anniversaries and important life events.

Hiring process

• Apply with an English CV and cover letter.