Virtual Administrative Support Specialist

Location: Remote from South Africa; availability during EST business hours required.

Salary: ZAR 17,000–20,000 per month, commensurate with skills and experience.

Company

hirify.global is hiring for a non-medical support role combining customer service, technical support, and administrative assistance.

What you will do

• Respond to customer inquiries through email, chat, and phone while maintaining professional communication.
• Troubleshoot basic technical issues, provide step-by-step solutions, and escalate complex concerns.
• Manage calendars, schedule and reschedule meetings, and coordinate appointments across time zones.
• Follow up with leads and inquiries to secure bookings and maintain appointment records.
• Complete administrative tasks, documentation, reports, and workflow organization.

Requirements

• 3+ years of experience in virtual assistance, administrative support, or a related role.
• Experience in customer service and/or technical support.
• Strong written and verbal communication, organizational, multitasking, and time-management skills.
• Proficiency with Google Workspace, Microsoft Office, CRM systems, and scheduling tools such as Calendly, Google Calendar, or Outlook.
• Ability to work independently in a fast-paced environment with a reliable internet connection and quiet workspace.
• Availability during EST business hours and residence in South Africa required.

Nice to have

• Experience working with US-based clients.
• Familiarity with helpdesk or ticketing systems such as Zendesk or Freshdesk.
• Ability to quickly learn new tools and platforms.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Fully remote, work-from-home arrangement.
• Role focused on proactive, solution-oriented, detail-oriented, and accountable support.