Senior Epic Applications Solutions Delivery Manager (Healthcare IT)

Location: US - National; travel as needed, not to exceed 15%

Company

hirify.global is a healthcare-focused IT services firm helping healthcare providers use technology to achieve digital transformation.

What you will do

• Coordinate application teams to execute customers’ strategic vision and maintain product and functionality roadmaps.
• Assess operational challenges, identify functionality gaps, and recommend workflow and practice optimizations.
• Coordinate communication among vendors, customers, account teams, and internal technical groups.
• Deliver project and program updates, risks, issues, and dependencies to sponsors and stakeholders.
• Resolve complex conflicts and escalations while protecting service-level commitments.
• Develop customer-facing dashboards and coach application analysts as needed.

Requirements

• Bachelor’s degree in information technology, healthcare informatics, or a related field, or equivalent experience.
• 8+ years of experience in healthcare or healthcare IT.
• 5+ years of experience working with Epic products.
• Strong understanding of EHR, practice management, and other clinical or business applications.
• Ability to manage and mentor teams, resolve escalations, manage priorities, and maintain service-level commitments.
• Excellent communication, organization, and problem-solving skills.

Nice to have

• Existing supervisory or management experience.
• Familiarity with ITIL frameworks, incident management tools, and ticketing systems.
• Project management experience.

Culture & Benefits

• Work supports healthcare providers and their digital transformation initiatives.
• Travel is required as needed and limited to 15%.
• Inclusive equal opportunity workplace.