Sales Support Representative

Location: Onsite in Mexico City, Mexico

Company

hirify.global provides transportation and logistics services, with this role supporting sales operations for the United States and Canada.

What you will do

• Resolve customer and operational issues involving pickup and delivery stops, Customer Operating Plans, and self-service tools.
• Investigate cases, determine root causes, communicate action plans, and follow up through resolution.
• Provide operational and project management support to Worldwide Sales, Customer Success Management, Field Sales, and Digital Sales.
• Coordinate complex cases involving large customers and multiple locations.
• Analyze trends, engage customers empathetically, and collaborate across teams to improve satisfaction for top accounts.

Requirements

• High school diploma or equivalent; some bachelor's-level education is preferred.
• Fluency in the local language and English is required; English proficiency is assessed through the TOEIC exam.
• At least two years of experience in customer experience or sales support, including operational case management and cross-department coordination.
• Strong problem-solving, analytical, communication, prioritization, responsiveness, and attention-to-detail skills.
• Microsoft Office and general PC skills.

Culture & Benefits

• Regular full-time employment with 48 scheduled weekly hours.
• Work includes online and telephone contact with internal and external customers.
• Collaboration with diverse teams across multiple sales segments.

Hiring process

• Submit one PDF through Workday containing an updated resume/CV, cover letter, and current TOEIC scores when applicable.
• Employees from divisions other than hirify.global Mexico must apply through the external hirify.global Careers process.