Senior Customer Service Representative (DACH)

Location: Global Business Technology Hub, Lisbon, Portugal; hybrid office / remote home office regime. Must be legally eligible to work in the EU and able to travel internationally.

Company

hirify.global is a medical technology company developing clinically differentiated solutions for orthopedics, healthcare professionals, and patients.

What you will do

• Receive and process customer orders accurately from entry through delivery.
• Communicate order, fulfillment, billing, and credit-hold issues to customers and Sales teams.
• Maintain accurate customer and order data across operational systems.
• Collaborate with Customer Service, Sales Operations, Pricing & Master Data, and Accounts Receivable teams.
• Provide technical guidance, phone support, onboarding, operational support, and backup planning for the local team.
• Monitor KPIs and service-level performance, identify training needs, and contribute to process improvements and knowledge-base updates.

Requirements

• At least 4 years of experience in customer service.
• Full fluency in German at native or C2 level required; English comprehension and communication required.
• Legal eligibility to work in the EU and ability to travel internationally.
• Experience driving process-improvement initiatives and analyzing data to identify trends and root causes.
• Experience with ERP systems; Oracle and Salesforce are preferred.
• Strong command of Microsoft Office, SharePoint, Microsoft 365, and Teams, with excellent communication, organizational, and interpersonal skills.

Culture & Benefits

• Work as part of a global organization with more than 7,000 employees.
• Comprehensive and competitive benefits package.
• Professional development and career-growth opportunities within a multinational corporate structure.
• Stable environment with modern office facilities and access to public transport.
• Recognition for engagement and contribution.