Account Manager (Healthcare)

Location: Work from home; US context indicated by the benefits package

Company

hirify.global is a rapidly growing, venture-backed health-tech company building a technology-driven drug acquisition platform for the pharmacy benefit management sector.

What you will do

• Manage post-sale success, satisfaction, and retention for assigned healthcare clients.
• Build trusted relationships with client operational leadership and understand their business challenges.
• Develop and maintain client success plans from implementation kick-off onward.
• Coordinate internal and external teams to resolve escalated client issues.
• Complete reporting and data requirements and support research activities.
• Assess product gaps, prioritize risks, and create mitigation plans for potential client attrition.

Requirements

• 3–5 years of direct account management or relationship management experience in healthcare.
• Working knowledge of commercial health insurance and pharmacy benefits is strongly preferred.
• Experience documenting expectations and deliverables, informing stakeholders, and maintaining client satisfaction.
• Executive-level communication, interpersonal, consultative, and conflict-resolution skills.
• Ability to work independently and collaboratively in cross-functional teams.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Mission-driven, collaborative culture guided by integrity, courage, and teamwork.
• Medical, pharmacy, dental, vision, life, and AD&D insurance.
• Flexible spending benefits and a 401(k) retirement savings program.
• Discretionary paid time off, company holidays, and paid parental leave.
• Disability coverage, wellness benefits, commuter benefits, and an employee assistance program.
• Professional development and training opportunities.