Partner Success Manager (Healthcare)

Location: Remote; US-based benefits and nationwide healthcare operations

Compensation: $100,000–$115,000/year plus company equity

Company

hirify.global is a growing healthcare services company that partners with health plans to deliver technology-enabled home modifications and environmental supports for older adults and high-needs populations.

What you will do

• Own multiple partner accounts and maintain proactive relationships with stakeholders across levels and regions.
• Lead implementation planning and execution from contract signature through program launch.
• Translate partner feedback and requirements into actionable priorities for product, operations, and clinical teams.
• Track referral volume, SLA trends, approval rates, utilization, revenue, and conversion metrics to optimize programs.
• Diagnose trends, outliers, bottlenecks, and root causes, driving resolution with the appropriate internal teams.
• Manage escalations and lead partner-facing engagement initiatives with measurable outcomes.

Requirements

• Clinical degree or licensure, preferably as an Occupational Therapist or in a related healthcare field.
• 3+ years of experience in project management, consulting, partner or account management, or a related field.
• Experience with complex implementations or program launches.
• Understanding of healthcare payer operations, including Medicaid, managed care, and value-based care models.
• Strong analytical, problem-solving, consultative, communication, and client relationship management skills.
• Ability to explain clinical and operational concepts to diverse stakeholders.

Nice to have

• Knowledge of home and community-based services, population health, or social determinants of health programs.
• Experience with healthcare technology implementations or health plan operations.
• Experience in a fast-paced startup or high-growth environment.

Culture & Benefits

• Remote-first, collaborative, and high-trust work environment.
• Company-funded health, vision, and dental plans, with HSA and FSA options.
• Short- and long-term disability, life and personal accident, and hospital insurance.
• 401(k) available immediately upon hire.
• Unlimited PTO, 10 paid holidays, and a yearly wellness stipend.
• $1,000 work-from-home stipend, company laptop, frequent off-sites, and team get-togethers.