Learning & Development Associate - Claims & Customer Service

Location: Canton, MD, United States

Company

hirify.global is hiring two Learning and Development Associates to support claims and customer service lines of business.

What you will do

• Facilitate virtual instructor-led and in-person instructor-led training based on adult learning principles.
• Build employee capabilities, drive behavioral change, and strengthen learner engagement.
• Use business trends and post-learning evaluations to improve training content and delivery.
• Contribute to the development and maintenance of training materials.
• Partner with coordinators to maintain training course schedules.

Requirements

• Bachelor's degree; an additional 4 years of relevant work experience may substitute for the degree.
• 2 years of experience delivering training, teaching, or adult learning modules to large audiences.
• Healthcare insurance or payor industry experience supporting either a claims or customer service training department.
• Experience delivering both instructor-led/in-person and virtual training.
• Experience supporting class facilitation with an FTE as lead.
• Ability to ensure a consistent learner experience.
• Proficiency in Microsoft Office applications.

Nice to have

• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems.
• Ability to troubleshoot and use video editing software.
• Ability to conduct thorough research and uncover insights.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Effective communication and interpersonal relationship skills.

Culture & Benefits

• 12-month contract with contract-to-hire terms.
• Training delivery includes both virtual and in-person instructor-led formats.