Trainer, Call Center

Location: Coppell, TX, United States. On-site.

Salary: $55K–$62K per year.

Company

hirify.global provides technology-enabled healthcare solutions through its Provider Enablement Platform, supporting healthcare providers and organizations at scale.

What you will do

• Facilitate instructor-led onboarding, refresher, and skill-development programs for customer service representatives handling inbound patient billing and invoice inquiries.
• Conduct coaching, targeted developmental training, knowledge assessments, quizzes, and training evaluations.
• Reinforce policies, procedures, service standards, operational best practices, HIPAA requirements, and client expectations.
• Maintain training materials, job aids, standard operating procedures, and learning resources; support nesting and transition-to-production activities.
• Monitor learner progress, identify skill gaps, and provide feedback to employees and leadership.
• Collaborate with Training, Operations, Quality Assurance, Human Resources, and internal and external stakeholders on process updates, system enhancements, and training initiatives.

Requirements

• Associate's Degree, Bachelor's Degree, or equivalent work experience.
• 2–4 years of experience in training, coaching, quality assurance, team lead, or customer service leadership roles.
• Experience facilitating in-person and/or virtual training sessions.
• Experience working in a customer service or contact center environment.
• Strong presentation, communication, coaching, organizational, and interpersonal skills.
• Proficiency in Microsoft Office Suite and learning technologies.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to engage adult learners effectively and adapt training methods to different learning styles.
• Ability to build relationships across departments and work independently.

Nice to have

• Experience supporting healthcare, revenue cycle, medical billing, or patient financial services operations.
• Experience with Salesforce or similar CRM platforms.
• Knowledge of adult learning principles and instructional techniques.
• Previous experience supporting onboarding programs and employee development initiatives.

Culture & Benefits

• Full-time employment with healthcare benefits, 401(k), and paid time off, subject to eligibility.
• Work in an environment focused on continuous learning and employee development.
• Training activities are aligned with company policies, client expectations, and HIPAA requirements.