Corporate Trainer, Call Center (Healthcare)

Location: Onsite at 400 S Woods Mill Rd, Chesterfield, Missouri, United States. Monday–Friday, 9:00 a.m.–5:00 p.m.; scheduling flexibility is required, and travel may be required up to 20% of the time.

Company

hirify.global is a healthcare technology company developing products that improve access to affordable prescription medications, including BlinkRx and Quick Save.

What you will do

• Deliver instructor-led onboarding, technical-skills, and soft-skills training in person and virtually.
• Train Operations teams and provide resources supporting patients, prescribers, and partners.
• Maintain training records, prepare outcome reports, and evaluate program effectiveness.
• Align and assign curriculum in the learning management system and perform content quality checks.
• Communicate content updates and collaborate with training peers, instructional designers, management, and Operations stakeholders.
• Stay current on hirify.global products, training techniques, tools, and best practices.

Requirements

• At least 2 years of experience as a Trainer, Training Facilitator, or in a similar role in a contact center, hub pharmacy, or similar environment.
• Proactive work ethic and willingness to keep learning.
• Strong facilitation and classroom-management skills for virtual and in-person settings.
• Strong time-management, multitasking, verbal, written communication, feedback, and coaching skills.
• Ability to work in ambiguous, fast-paced environments.
• Ability to build low-complexity training activities, develop protocols, and edit content.
• Basic understanding of Learning & Development concepts, including Adult Learning, the ADDIE model, and ROI.
• Technical aptitude and ability to learn complex new tools.

Nice to have

• At least 3 years of experience as an agent or technician in a contact center or hub pharmacy environment.
• Knowledge of the healthcare or pharmaceutical industry.
• Strong feedback and coaching skills.

Culture & Benefits

• Collaborative, learning-focused, and cross-functional work environment.
• Health, dental, and vision plan options from day one.
• Vacation, paid sick time, paid holidays, and paid parental leave.
• Traditional and Roth 401(k), life and disability insurance, and employee assistance support.
• Free onsite parking, commuter benefits, and daily snack and drink stipend at pharmacy locations.