Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team (Healthcare)

Location: Remote within the United States. Applicants must be eligible to work and perform their responsibilities within the United States. Schedule availability is required between 6:00 a.m. and 6:00 p.m. PST, Monday through Friday, with possible Saturday hours.

Hourly rate: $15–17 per hour, plus PTO and health benefits.

Company

Advantmed is a healthcare information management company that supports health plans, managed care organizations, and life insurance companies through revenue optimization and quality improvement services.

What you will do

• Handle inbound and outbound calls to schedule no-cost in-home health assessment appointments.
• Identify member needs, answer questions, address complaints, and explain available solutions.
• Use active listening and customer diplomacy to clarify information and de-escalate difficult conversations.
• Use call-center software, databases, scripts, and other tools accurately.
• Meet or exceed call-center performance metrics while providing consistent customer service.
• Participate in training, camera-on meetings when required, and additional tasks assigned by the supervisor.

Requirements

• At least 2 years of call-center experience in a target-driven environment.
• Outgoing personality, sales approach, strong communication, empathy, and customer service skills.
• Ability to multitask in a fast-paced environment while speaking with customers and working in multiple systems.
• Proficiency with data entry and Microsoft Office, including Word, Excel, and Outlook.
• Typing speed of at least 40 WPM; 60 WPM is preferred.
• Must have a Windows 11 Pro laptop or desktop with video-calling capabilities and a high-speed, stable internet connection.

Culture & Benefits

• Full-time work-from-home position.
• PTO and health benefits are provided.
• Training and learning opportunities support development in the role.
• Work requires reliable attendance, adherence to protocols, and collaboration with the call-center team.