Customer Service Representative (Remote TX)

Location: Remote within Texas, United States; occasional travel may be required for team meetings and company events.

Salary: $19.00–$21.00 per hour, plus employee benefits and monthly vacation accrual at a rate of 15 days per year.

Company

hirify.global is a health insurance company built around a full-stack technology platform and a focus on serving members.

What you will do

• Support members, brokers, providers, and vendors through multiple communication channels.
• Manage an assigned caseload while meeting service delivery, productivity, and quality expectations.
• Monitor work-in-progress issues and escalate or resolve them within appropriate turnaround times.
• Follow established processes, procedures, tools, and operational workflows.
• Identify issues through escalation pathways and build working relationships with business partners.
• Participate in process improvement projects while protecting member personal health information.

Requirements

• At least 1 year of experience in a high-volume or customer-focused setting.
• At least 6 months of healthcare experience.
• High school diploma or GED.
• Strong quantitative and analytical problem-solving skills.
• Full professional proficiency in Spanish and English, including reading, writing, and speaking.
• Accurate data entry and manipulation skills, with advanced Google Suite or Microsoft Office capabilities.

Culture & Benefits

• Full-time employment with medical, dental, and vision benefits.
• 11 paid holidays, paid sick time, paid parental leave, and paid wellness time.
• 401(k) plan participation, life and disability insurance, and wellness reimbursements.
• Inclusive workplace focused on belonging, support, and equal opportunity.
• Remote work from a home office, with occasional company events and team meetings.