Customer Service Representative (Health Insurance)

Location: Remote, candidates must reside in Florida, United States; occasional travel may be required for team meetings and company events.

Salary: $19.00–$21.00 per hour

Company

hirify.global is a health insurance company built around a full-stack technology platform and a focus on serving members.

What you will do

• Develop a comprehensive understanding of Oscar's processes, procedures, tools, and operating model.
• Support members, brokers, providers, and vendors through multiple communication channels.
• Manage assigned caseloads while meeting service delivery, productivity, and quality expectations.
• Monitor work-in-progress issues, escalate cases through established pathways, and resolve issues within required turnaround times.
• Build working relationships with partners and support leadership by identifying operational issues.
• Participate in process improvement projects and comply with operational, regulatory, and Personal Health Information standards.

Requirements

• At least 1 year of experience in a high-volume or customer-focused setting.
• At least 6 months of healthcare experience.
• High school diploma or GED.
• Full professional proficiency in Spanish and English across reading, writing, and speaking is required.
• Strong quantitative and analytical problem-solving skills.
• Accurate data entry experience and advanced Google Suite or Microsoft Office capabilities.

Culture & Benefits

• Full-time employment with medical, dental, and vision benefits.
• 11 paid holidays, paid sick time, paid parental leave, and paid wellness time.
• Monthly vacation accrual at a rate of 15 days per year.
• 401(k) plan participation, life and disability insurance, and wellness reimbursements.
• Equal opportunity environment focused on belonging and support.