Customer Support Specialist (Healthcare)

Location: Remote work may be available, but candidates must live in Lincoln, Nebraska, or the surrounding areas.

Salary: $21.63–$25.96 per hour, excluding fringe benefits and potential bonuses.

Company

hirify.global is associated with NRC Health, an organization focused on improving healthcare experiences for patients, communities, and healthcare partners.

What you will do

• Respond to customer requests by phone, email, and chat.
• Assess customer needs, troubleshoot issues, and provide accurate and timely support.
• Escalate issues to other teams and facilitate follow-through through resolution.
• Document support interactions in detail and close the loop with customers.
• Stay current on company news, product statuses, new features, and process changes.
• Contribute to support materials and help improve customer satisfaction and retention.

Requirements

• Associate degree or 1–2 years of related customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Self-motivation, time management, attention to detail, and problem-solving skills.
• Technology aptitude and willingness to learn and adapt to change.
• Ability to manage multiple workstreams and communicate details in business-friendly and user-friendly language.
• Must live in Lincoln, Nebraska, or the surrounding areas.

Culture & Benefits

• Purpose-driven work supporting healthcare partners, communities, and the healthcare industry.
• Paid volunteer time off and opportunities to contribute to the community.
• More than four weeks of time off and up to 12 weeks of paid parental and emergency leave.
• Complimentary lifestyle and financial coaching, a wellness program, and comprehensive insurance.
• Career development opportunities and a collaborative, connected work environment.