Virtual Scheduling Coordinator (Healthcare)

Location: Remote, Canada

Salary: $19 per hour plus benefits after 3 months of employment.

Company

hirify.global provides technology and clinical, financial, and administrative solutions that support healthcare providers and improve operational efficiency, patient outcomes, productivity, and revenue.

What you will do

• Schedule, reschedule, and cancel patient appointments across multiple specialties through high-volume inbound and outbound calls.
• Register and verify patient demographic and insurance information.
• Perform basic real-time insurance eligibility checks and explain copays, balances, referrals, and prior authorization requirements.
• Follow provider scheduling templates, visit-type rules, and clinical guidelines to optimize calendar utilization.
• Make appointment reminders, follow up on no-shows, and manage recall waitlists.
• Resolve patient inquiries empathetically, escalate complex issues, and meet call-handling, accuracy, quality, and attendance targets.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access role.
• Familiarity with medical terminology, Commercial insurance, Medicare, Medicaid, and basic RCM concepts.
• Experience using Electronic Health Record and Practice Management scheduling software.
• Strong phone etiquette, active listening, attention to detail, conflict resolution, and self-management skills.
• Compliance with HIPAA, patient privacy laws, and operational standards.

Culture & Benefits

• Work from home in a remote call center environment.
• Healthcare benefits and paid time off are available subject to eligibility requirements for full-time employees.
• Benefits begin after 3 months of employment; the 1-month training period counts toward the employment start date.