Field Service Technician (IT Support)

Location: Onsite 5 days per week in Ronkonkoma, New York, with local travel to customer sites across Long Island and occasional travel to the New York/New Jersey area.

Company

Provides hands-on IT support and field services for client organizations.

What you will do

• Diagnose and resolve hardware, software, network, virus, and malware issues.
• Install, configure, maintain, and repair desktops, VoIP phones, routers, switches, firewalls, wireless access points, and IP cameras.
• Configure user accounts in Active Directory, Office 365, and other applications.
• Monitor, manage, and support client networks, backups, restorations, and disaster recovery.
• Track customer issues and resolutions in the ticketing system and collaborate on complex technical problems.
• Recommend hardware and software improvements and provide white-glove customer service.

Requirements

• 5–7 years of experience in an IT support-related position.
• Reliable vehicle and availability to travel within the assigned geographical region.
• Strong written, verbal, and in-person communication skills with a professional attitude and appearance.
• Thorough knowledge of Office 365, Windows 10, Windows Server, and Active Directory.
• Experience installing and troubleshooting VPNs, firewalls, routers, switches, IP cameras, phone systems, and wireless access points.
• Ability to run and terminate low-voltage Cat cable, RJ45, and RJ11 wiring; lift, push, or pull up to 50 pounds and work in confined equipment areas.

Nice to have

• ConnectWise and managed service provider experience.
• Cisco or Meraki experience.
• Cybersecurity experience or a related certification.
• Familiarity with iPhones, iPads, Android devices, and Mac OS X.

Culture & Benefits

• Customer-focused, white-glove IT service environment.
• Work includes both office-based troubleshooting through chat, email, phone, and remote tools and hands-on customer-site support.
• Fast-paced environment requiring multitasking, prioritization, time management, and self-motivation.