Customer Success Manager, Enterprise

Location: Work from home. International compensation varies by location; US compensation is defined by US salary zones.

Salary: $92,600–$139,000 USD annually for Zone 1 US locations; $86,600–$129,800 USD annually for Zone 2 US locations. The role also includes variable commission, equity, and benefits.

Company

hirify.global provides software for trade service companies and supports customers throughout their product journey.

What you will do

• Manage and develop a portfolio of approximately 35 high-touch enterprise customer accounts.
• Gather customer intelligence, identify valuable features and services, and coach customers on product best practices.
• Build senior-level relationships and deliver a premium customer experience.
• Solve complex customer problems and develop strategic solutions that increase product value.
• Analyze user engagement data, report KPIs, and identify actionable insights.
• Segment customers for upselling and cross-selling opportunities while mentoring new hires and non-enterprise success team members.

Requirements

• 4+ years of combined account management and/or project management experience in a customer-facing role.
• Experience managing multiple projects simultaneously with strong attention to detail.
• Demonstrated interest and ability in project management and data-set analysis.
• Strong communication, organizational, problem-solving, and collaboration skills.
• Ability to work independently, adapt quickly, learn fast, and contribute in an entrepreneurial, fast-paced environment.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding, leadership training, career development programs, and recognition awards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption reimbursement, maternity support, pet insurance, legal advisory services, and financial planning tools.
• AI-assisted tools may support recruitment administration, but hiring decisions are made by hiring teams.