Senior Customer Success Manager (Digital Marketing)

Location: Remote within California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, or Washington. Quarterly travel to strategic planning sessions with key accounts is required. The company has a dog-friendly office in Downtown Brooklyn.

Base salary: $150,000–$180,000 per year, plus performance-based bonus. Total on-target earnings: $165,000–$198,000 per year. Equity and benefits are included.

Company

hirify.global is a venture-backed technology company improving how government benefits, financial services, and social safety-net programs are delivered to more than 5 million Americans.

What you will do

• Own a portfolio of enterprise accounts generating $5–$10 million in annual revenue.
• Implement and optimize digital marketing campaigns to achieve customer goals.
• Grow accounts by identifying opportunities for new placements, campaigns, budgets, and pricing.
• Act as a strategic partner and subject matter expert for customers marketing to low-income consumers.
• Own the commercial and go-to-market strategy for an assigned vertical, including sales materials and campaign placement optimization.
• Partner with product and technology teams to build scalable customer success tools and share industry learnings with colleagues.

Requirements

• 8+ years of enterprise customer success or account management experience.
• Experience with digital marketing at a publisher, agency, or advertiser.
• Excellent written, verbal, presentation, and relationship-building skills.
• Strong problem-solving and project management abilities, including campaign troubleshooting, launch timelines, and experimentation management.
• Ability to manage competing priorities, navigate ambiguity, implement campaigns, analyze performance data, and identify optimization opportunities.
• Passion for building a business with a strong social mission at the intersection of the private and public sectors.

Culture & Benefits

• Meaningful work supporting low-income Americans and improving access to government benefits.
• Remote-friendly work environment with company retreats and team off-sites approximately twice per year.
• 20 days of paid time off.
• 4% 401(k) match and comprehensive medical, dental, and vision insurance.
• $10,000 lifetime fertility expense reimbursement through Carrot Fertility.
• Access to Ginger, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health.