Account Manager, Americas (SaaS)

Location: Remote - US; up to 25% travel to meet partners and attend industry events.

Salary: $75,000–$80,000 USD per year base salary, plus commission eligibility with $125,000 USD on-target earnings.

Company

hirify.global provides a video knowledge management platform for businesses and universities, including video capture, management, and inside-video-search capabilities.

What you will do

• Manage the full software renewal lifecycle for assigned accounts, including usage reviews, issue resolution, upgrade options, pricing, contract terms, and coordination with legal and finance.
• Identify and execute upsell and cross-sell opportunities for software licenses, modules, and services while meeting quarterly and annual sales targets.
• Conduct product demonstrations and presentations and collaborate with sales and marketing on targeted expansion strategies.
• Build account plans, monitor usage, account health, revenue performance, customer satisfaction, pipeline, and forecasts using CRM and reporting tools.
• Maintain relationships with decision-makers across enterprise, higher education, and K-12 organizations while serving as the primary contact for assigned accounts.
• Partner with Customer Support and Implementation teams to identify at-risk accounts, execute save strategies, and improve net revenue retention.

Requirements

• 5 years of experience in sales or account management, ideally in SaaS, with a proven record of exceeding quotas.
• Ability to build authentic client relationships and communicate the value of complex software solutions clearly.
• Proficiency with CRM tools and sales productivity software.
• Self-motivated, outcome-oriented, and able to independently manage a territory and own results.
• Comfort with traveling up to 25% to meet partners and represent hirify.global at industry events.
• Bachelor’s degree in business or a related field.
• Strong communication skills and a vigorous sales-orientation mindset.

Culture & Benefits

• Remote-first work environment with eligibility to work remotely in the US.
• Health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work.
• Inclusive culture focused on lifelong learning, collaboration, challenging ideas rather than people, and meaningful outcomes.
• Employees may request reasonable accommodations and a non-automated review of applications.

Hiring process

• Application review, recruiter call, video interview and assessment, hiring manager call, interview loop, debrief, and offer.
• Applications may involve original work samples, professional profile links, and live validation of skills.
• Real-time AI assistance during interviews and plagiarized work samples are prohibited; AI-assisted preparation is permitted when the candidate’s work remains authentic.