Account Manager, Americas

TL;DR

Account Manager (Americas): Manage software renewals, upselling, and cross-selling for existing clients in higher education, K-12, and enterprise sectors with an accent on relationship building, revenue retention, and expansion. Focus on developing account strategies, forecasting sales, and conducting market analysis to drive growth and customer satisfaction.

Location: Remote - US

Salary: $65,000 - $75,000 USD per year (OTE $108,000 - $125,000)

Company

Leader in visual and audio-based learning technology, empowering organizations to share knowledge through video capture and management platform. Remote-first company headquartered in Pittsburgh with offices worldwide.

What you will do

• Manage software renewal process for assigned accounts, negotiate terms, and ensure customer retention.
• Identify and pursue upselling and cross-selling opportunities to meet quarterly and annual sales targets.
• Develop account plans, monitor usage and health metrics, and provide accurate sales forecasts using CRM tools.
• Conduct market research, competitive analysis, and collaborate on sales strategies for higher education, K-12, and enterprise sectors.
• Build and maintain strong relationships with key decision-makers as the primary point of contact.

Requirements

• 5+ years in sales or account management, ideally SaaS, with proven quota exceedance
• Strong relationship building and ability to articulate complex software value simply.
• Proficiency with CRM tools and sales productivity stacks.
• Self-motivated, outcome-oriented with independence to manage territory.
• Comfortable traveling up to 25% for partners and events.
• Bachelor’s degree in business or related field.

Culture & Benefits

• Remote-first company with flexible work options.
• Competitive base pay, commission, health insurance, retirement savings, life/disability insurance, paid/unpaid time off.
• Commitment to pay equity, no salary negotiations beyond range.
• Inclusive culture challenging ideas, fostering collective wisdom and lifelong learning.
• Market-competitive benefits for the industry.

Hiring process

• Application Review → Recruiter Call → Video Interview & Assessment → Hiring Manager Call → Interview Loop → Debrief → Offer.