Client Success Manager

Location: Virtual, USA

Salary: $78,556–$120,000 per year, plus bonus and/or commission eligibility.

Company

hirify.global provides cloud and AI solutions for the insurance, vehicle repair, automotive, and related industries, serving more than 35,000 businesses.

What you will do

• Drive customer adoption, utilization, and value realization across CCC solutions.
• Build trusted stakeholder relationships and act as a strategic customer advisor.
• Lead business reviews, success planning, and outcome-focused customer conversations.
• Analyze usage data and trends to identify risks, close usage gaps, and expand adoption.
• Partner with Sales, Product, Support, and Operations to advance customer objectives.
• Support renewals, retention, account growth, and continuous improvement as the voice of the customer.

Requirements

• Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or a related customer-facing role.
• Experience in SaaS, technology, or enterprise software environments.
• Strong analytical, problem-solving, communication, relationship-building, and stakeholder management skills.
• Ability to translate complex concepts and customer usage data into clear actions.
• Curiosity, adaptability, comfort with ambiguity, and a commercial mindset focused on customer outcomes.
• Senior opportunities may require executive-level relationship management, strategic account ownership, renewal responsibility, and presentations to VP and C-level stakeholders.

Culture & Benefits

• Values include integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection.
• 401(k) match, paid time off, and an annual incentive plan performance bonus.
• Comprehensive health insurance, adoption assistance, tuition reimbursement, and wellness programs.
• Stock purchase plan options and employee resource groups.

Hiring process

• A video interview is required and will be transcribed.
• Generative AI or automated assistance is not permitted during interviews unless explicitly allowed for a specific exercise.