Enterprise Customer Success Manager (B2B SaaS)

Location: Remote (United States)

Salary: $90,000–$110,000 base salary per year; $140,000 OTE, plus equity and benefits.

Company

hirify.global builds an always-on narrative and community intelligence platform that helps companies and governments identify risks and opportunities while combating harmful misinformation and disinformation.

What you will do

• Own enterprise renewals from risk identification through contract execution and maintain accurate renewal forecasts.
• Drive upsell and cross-sell opportunities across seats, modules, SKUs, and new buying centers in partnership with Sales.
• Build account growth and success plans aligned with customer objectives, executive KPIs, adoption targets, and Net Revenue Retention.
• Lead structured onboarding, implementation, training, and workflow adoption for security, marketing, and communications stakeholders.
• Build relationships with Directors, VPs, and C-suite leaders; run Quarterly Business Reviews and executive strategy sessions.
• Identify organizational changes, budget risks, expansion opportunities, and ways to position the platform as a strategic intelligence partner.

Requirements

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or a similar revenue-owning role in B2B SaaS.
• Demonstrated ownership of renewals and upsells, with a track record of improving Net Revenue Retention and expansion growth.
• Experience managing complex enterprise accounts, preferably with $100k+ ARR.
• Experience working with Marketing and Communications buyers, including Brand, Social, Corporate Communications, PR, Reputation, or Media teams.
• Strong executive presence and commercial negotiation skills.

Nice to have

• Experience with social intelligence, media monitoring, or marketing analytics platforms.
• Experience in high-growth or scaling SaaS organizations.
• Cross-functional experience with Sales, Product, and Marketing teams.
• Experience measured against retention, expansion, adoption, onboarding time-to-value, executive engagement, or QBR metrics.

Culture & Benefits

• Remote work with unlimited PTO and company holidays, plus two personal-choice holidays.
• 100% employer-paid employee health premiums and 50% coverage for dependents.
• 401(k) and FSA benefits.
• Opportunity to work with emerging technologies in a high-demand industry and contribute to an anti-disinformation mission.
• Access to industry and government experts, with encouragement for initiative, innovation, and input at all levels.