Insurance Customer Service Supervisor

Location: Remote within the United States, based in Washington and excluding Seattle; applicants from Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia are not considered.

Salary: $54,000–$75,600 annually, plus potential long-term incentive awards.

Company

hirify.global is a vertical software and insurance platform focused on helping homebuyers move, maintain, and protect their homes through homeowners insurance and home services software.

What you will do

• Supervise day-to-day operations in the customer service department.
• Handle escalated customer service issues and ensure inquiries and complaints are resolved satisfactorily.
• Improve call center processes, service quality, and operational performance.
• Monitor call volume, response times, quality, and customer satisfaction metrics.
• Ensure compliance with company policies, procedures, and insurance industry regulations.
• Support the training and hiring of customer service staff.

Requirements

• At least 3 years of call center experience, including preferred supervisory experience of at least 2 years.
• Strong knowledge of property and casualty insurance.
• Required: P&C license.
• Recent call center handling experience.
• Proficiency with Microsoft Office and customer service software.
• Strong communication, leadership, team management, problem-solving, and interpersonal skills; a BSc in Business Administration or a relevant field, or equivalent experience.

Culture & Benefits

• Remote work arrangement within the United States.
• Medical, dental, vision, critical illness, hospital indemnity, and accident plan options.
• Employer-funded life and disability coverage, plus traditional and Roth 401(k) plans with a discretionary employer match.
• Paid vacation, company holidays, sick time, and parental leave.
• Wellbeing, mental health, mindfulness, family support, identity theft protection, travel assistance, and fitness discount programs.

Hiring process

• Talent Acquisition reviews applications and may invite selected candidates to an introductory conversation.
• Potential next steps include virtual interviews.