2 дня назад
Desktop Support Technician (Microsoft)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Desktop Support Technician (Microsoft): Providing hands-on desktop and end-user support for a state government IT environment with an accent on Windows, Microsoft 365, Active Directory, ticket lifecycle management, and connectivity troubleshooting. Focus on diagnosing root causes, resolving hardware and software issues, integrating desktops with enterprise systems, and documenting incidents and solutions.
Location: Santa Fe, New Mexico, USA — 100% on-site; no remote or hybrid option
Contract position through July 31, 2027, with an anticipated start date of August 17, 2026.
Company
is a 100% employee-owned technical services company working on energy transition, infrastructure resilience, digital transformation, sustainability, mining, and water systems.
What you will do
- Provide frontline, client-facing support for desktops, laptops, software, peripherals, and end users.
- Respond to helpdesk requests in person, by phone, email, and remote support tools.
- Diagnose and resolve issues in a Microsoft-based enterprise environment, including Windows, Microsoft 365, Teams, Outlook, file servers, and business applications.
- Manage the full ticket lifecycle in a service management platform, including documentation, escalation, SLA compliance, and closure.
- Collaborate with internal teams and external vendors on complex hardware and software issues.
- Document incidents, resolutions, and system changes in the knowledge base.
Requirements
- 3–5 years of professional desktop and end-user support experience.
- Experience with Windows OS, Microsoft 365, Outlook, Teams, SharePoint, and Active Directory.
- Hands-on experience with ServiceNow or a comparable ITSM platform, including ticket creation, updates, escalation, and closure.
- Working knowledge of LAN, Wi-Fi, VPN, printer, and peripheral connectivity troubleshooting.
- Strong interpersonal and written communication skills, with the ability to explain technical issues in plain language.
- Ability to work on-site in Santa Fe, New Mexico, Monday through Friday, 8 hours per day.
Nice to have
- Experience with PowerShell, Perl, or shell scripting for desktop support automation.
- Experience supporting state or local government IT environments.
Culture & Benefits
- Employee-owned organization with an emphasis on ownership and practical problem solving.
- Work directly with a state agency in a structured enterprise IT environment.
- Contract engagement through July 2027.
- Work schedule of 8 hours per day, 5 days per week, Monday through Friday.
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