Senior Retention Manager

Location: Fully remote, with a hybrid option available for candidates based in Austin, Texas.

Salary: $132,000–$140,000 annual base salary, plus equity and benefits.

Company

hirify.global is a fast-growing functional coffee D2C brand with a loyal subscriber base and a focus on helping customers improve energy, focus, and performance without the crash associated with regular coffee.

What you will do

• Own the onboarding, retention, and conversion pillars of the retention roadmap.
• Build and execute lifecycle email and SMS campaigns in Klaviyo, including onboarding, win-back, dunning, loyalty, and cancel flows.
• Analyze subscriber, cohort, churn, repurchase, LTV, and recovery data to identify opportunities and measure impact.
• Design, evaluate, and apply A/B test results to improve lifecycle programs.
• Use AI tools across research, analysis, drafting, and quality assurance to accelerate execution.
• Coordinate product, brand, CX, growth, stakeholders, and the email agency to ship initiatives from concept through measurement.

Requirements

• Experience in D2C ecommerce, ideally in wellness, health, or subscription businesses.
• Understanding of subscriber lifecycle mechanics, including churn, repurchase, and retention programs.
• Structured, data-informed approach to analyzing performance and sizing opportunities.
• Ability to write or brief customer communications that feel authentic and drive conversion.
• Experience project-managing cross-functional initiatives and building alignment without formal authority.
• Strong ownership, initiative, attention to detail, and comfort working at startup pace.

Nice to have

• Experience with Klaviyo, Skio, Superfiliate, Northbeam, or similar retention and lifecycle tools.
• Familiarity with dunning, involuntary churn, cancel-flow design, and win-back economics.
• Experience running or interpreting A/B tests.

Culture & Benefits

• Fully remote work, with a hybrid option in Austin, Texas.
• Medical, vision, dental, and prescription coverage for team members working 32 or more hours per week; the company covers 75% of employee premiums.
• Company-sponsored 401(k) plan with a match of up to 80% of contributions, capped at 5% of salary, beginning after the initial eligibility period.
• $500 monthly wellness credit for salaried employees through JOON.
• Access to Helpr backup childcare and family support services.