3 дня назад
Desktop Support Engineer - CA
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Desktop Support Engineer - CA (Enterprise IT Support): Providing onsite and remote workplace technology support for senior executives, high-profile employees, and key stakeholders with an accent on hardware, software, networking, AV systems, and security. Focus on resolving VIP incidents quickly, supporting executive meetings and events, managing ServiceNow requests and device inventory, and maintaining secure access across Windows, macOS, iOS, and Android environments.
Location: Onsite with the customer in Santa Clarita, California, United States
Company
is an IT services organization supporting commercial and federal clients.
What you will do
- Diagnose and resolve hardware, software, network, mobile device, and AV equipment issues across desktop and workplace environments.
- Provide personalized onsite and remote IT concierge support to senior executives, high-profile employees, administrative assistants, and key stakeholders.
- Support board meetings, conferences, high-profile events, conference rooms, video conferencing, and digital displays.
- Manage collaboration and productivity tools including Microsoft Teams, Zoom, Slack, Microsoft 365, and Google Workspace.
- Maintain VIP device inventory, coordinate upgrades and replacements, and manage incidents and requests in ServiceNow.
- Protect VIP technology usage by applying security policies, VPN and MDM controls, MFA, and cybersecurity best practices.
Requirements
- At least 5 years of experience in IT support, workplace technology, or a related field.
- Experience supporting C-level executives, high-profile clients, and their administrative assistants in enterprise corporate environments.
- Expertise with Windows, macOS, iOS, and Android environments.
- Strong knowledge of networking, VPNs, enterprise security practices, ITSM tools such as ServiceNow or Jira, and remote troubleshooting tools.
- Exceptional customer service, problem-solving, communication, and high-pressure support skills.
- Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
Nice to have
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
Culture & Benefits
- Premium, personalized support for senior executives and high-profile stakeholders.
- Collaboration with service delivery managers, vendors, internal teams, and customer security teams.
- Work includes proactive maintenance, system optimization, and rapid issue resolution.
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