Part-Time Customer Advisor (San Diego)

Location: San Diego, California, United States

Salary: $21–$26 per hour

Company

hirify.global supports deaf and disabled people through accessible telecommunications services and equipment.

What you will do

• Support California residents with selecting and ordering accessible telecommunications equipment and services.
• Educate and train customers on available services and equipment.
• Provide troubleshooting and technical support for equipment and usage problems.
• Maintain accurate customer interaction records and program database entries.
• Coordinate with providers and Field Advisors to resolve complaints and schedule field visits.
• Make outbound calls and follow company, contract, state, privacy, and information security requirements.

Requirements

• High school diploma or equivalent.
• 6–12 months of previous customer service experience.
• Ability to learn accessible telecommunications equipment and options, including TTY, amplified phones, CapTel, alerting signalers, and phone features for visual or speech impairments.
• Excellent oral, visual, and written communication skills, with sensitivity to diverse deaf, deaf-blind, hard-of-hearing, and elderly populations in California.
• Computer skills, including database work and Microsoft Office operations.
• Strong multitasking, organization, record-keeping, time-management, consumer-relations, and confidentiality skills.

Culture & Benefits

• Collaborative work with Field Advisors, Contact Center Leadership, service providers, vendors, and customers.
• Indoor office-based work using a computer and standard office equipment.
• Occasional lifting or moving of items weighing up to 20 pounds.