Help Desk Specialist (Level I, II or III)

Location: United States work authorization required; occasional on-site support, evenings, and weekends may be required

Salary minimums: Level I — $17.84/hour; Level II — $20.06/hour; Level III — $22.56/hour

Company

hirify.global is a higher education institution focused on serving students, faculty, staff, and the surrounding community.

What you will do

• Receive, resolve, and assign support calls from students, faculty, and staff by phone, email, and on-site.
• Coordinate escalations to computer specialists and communicate with vendors on hardware and software issues.
• Troubleshoot network connectivity, hardware, and software problems; repair, install, replace, update, and upgrade equipment and applications.
• Manage hardware and software assets, including distribution, storage, wireless access registration, and software licensing records.
• Assist students with registration and online courses and train users on hardware and software usage.
• Research issues, recommend Help Desk procedures, and provide technical consultation.

Requirements

• Associate’s degree.
• Related experience: none specified for Level I, one year for Level II, or three years for Level III.
• Strong written and verbal communication skills and courteous, effective customer service.
• Attention to detail and accuracy in maintaining records.
• Identity and authorization to work in the United States must be verified.
• Employment visa sponsorship is not available now or in the future; a criminal background check and reference checks are required.

Nice to have

• Bachelor’s degree in a related field.
• Experience working at an institution of higher education.

Culture & Benefits

• Culture emphasizes respect, integrity, collaboration, accountability, and excellence.
• Opportunities support continuous learning, professional development, and personal growth.
• Reasonable accommodations are available to qualified individuals with disabilities throughout the application process.
• Veteran employment is supported in accordance with Texas law.
• Occasional evening and weekend work is required.