Field Operations Specialist (Redding)

Location: Redding, California, United States; field visits throughout the region using a personal vehicle are required.

Salary: $30–$35 per hour

Company

hirify.global provides telecommunications access programs and services for deaf, hard-of-hearing, deaf-blind, elderly, and disabled customers.

What you will do

• Provide customer service, in-home assessments, equipment installation, training, troubleshooting, and follow-up support.
• Educate customers and community organizations about accessible telecommunications equipment, relay services, and program options.
• Support outreach initiatives and develop website content, video content, social media posts, and blogs.
• Assess customer needs, support specialized equipment orders, and help recipients select suitable telecommunications options.
• Gather community feedback through focus groups and surveys to identify barriers and improve resources.
• Maintain accurate service records and reports while following privacy and information security protocols.

Requirements

• Bachelor’s degree in a related human service field or equivalent professional experience.
• At least two years of professional experience working with deaf, hard-of-hearing, deaf-blind, or disabled customers.
• At least two years of experience in advocacy, marketing, communications, or an equivalent combination.
• Excellent oral, visual, and written communication, organization, record-keeping, multitasking, and time-management skills.
• Proficiency with customer relationship management and inventory management systems.
• Valid driver’s license with a clean driving record and ability to drive a personal vehicle for regional visits; employment is contingent on a clear background check.

Nice to have

• Ability to communicate in American Sign Language at various proficiency levels.
• Ability to speak Cantonese, Mandarin, or Spanish.
• Knowledge of accessible telecommunications equipment such as TTY, CapTel, amplified phones, alerting signalers, and mobile phone accessibility features.
• Familiarity with local, state, and national resources for deaf, deaf-blind, and hard-of-hearing communities.

Culture & Benefits

• Community-based work supporting customers with diverse disabilities and backgrounds.
• Collaboration with customer advisors, partner organizations, service providers, and vendors.
• Work is delivered in homes, offices, designated community spaces, and through videophone, messaging, text, and interpreting applications according to customer needs and safety.
• Focus on confidentiality, cultural sensitivity, accessibility, and system-change advocacy.