Senior Director of Business Operations, Program Impact

Location: Fully remote

Salary: $110,000–$120,000 per year

Company

hirify.global supports the Deaf and Hard of Hearing community through mission-driven program services.

What you will do

• Lead internal operations across Education, Workforce Development, Teaching Kitchen Academy, and Business Development.
• Oversee managers and establish consistent management, accountability, staffing, and performance standards across Program Impact.
• Build centralized project management systems, dashboards, budgets, workplans, staffing rosters, calendars, and reporting cadences.
• Prepare operational performance reports covering staffing capacity, budget-to-actual results, program delivery metrics, risks, and outcomes.
• Support Business Development with pipeline systems, proposal coordination, reporting, and cross-functional execution.
• Coordinate change management, accessibility reviews, quality assurance, compliance, onboarding, and collaboration with HR, Finance, IT, Legal, and other functions.

Requirements

• At least 5 years of experience in operations management, business operations, or organizational leadership, including experience managing managers.
• Demonstrated success in internal operations leadership, staff management, and organizational process design.
• Strong knowledge of budgeting, workforce planning, process optimization, and data-driven operational strategy.
• Experience with Basecamp, MS Teams, SharePoint, and familiarity with CRM systems such as Salesforce.
• Bachelor’s degree in Business Administration, Organizational Leadership, or a related field, or equivalent education and experience.
• American Sign Language proficiency is required, or willingness to learn. Commitment to accessibility, equity, Deaf culture, and the Deaf and Hard of Hearing community is expected.

Nice to have

• PMP certification.
• Knowledge of Deaf culture and accessibility best practices.
• Experience in nonprofit, education, workforce, mission-driven, or service-focused organizations.

Culture & Benefits

• Fully remote work environment.
• Mission-driven work focused on accessibility, equity, and inclusion.
• Cross-functional collaboration across program and support divisions.
• Opportunity to improve organizational readiness, operational effectiveness, and program impact.