Director of Limited Partner Relations & Servicing

Location: Palo Alto, California, United States; on-site

Base salary: $190,000–$230,000 per year, plus equity; discretionary bonus may be available.

Company

hirify.global operates an investment platform serving more than 4,000 investors across 150+ funds.

What you will do

• Build and lead the investor services team, including hiring, coaching, performance management, and team development.
• Own the investor lifecycle, including RIA onboarding, subscription document questions, KYC coordination, custodian issues, and ongoing inquiries.
• Handle or guide the resolution of complex and high-stakes investor escalations.
• Serve as the primary client servicing contact for hirify.global’s largest enterprise clients.
• Build scalable processes and systems to support growth from 4,000 to 8,000+ investors.
• Track response times, resolution rates, investor satisfaction, and team capacity while partnering with cross-functional teams.

Requirements

• 7+ years of experience in alternative asset management, private wealth management, or adjacent financial services.
• Experience working with RIAs, family offices, fund structures, subscription documents, custodians, and KYC processes.
• Proven experience managing and scaling teams through periods of growth.
• Strong operational judgment, responsiveness, attention to detail, and communication skills.
• Technical fluency with CRMs, operational tools, and basic data tracking.

Culture & Benefits

• Strong focus on client experience, fast response times, proactive service, and quality.
• Culture built around challenging conventions and continuous improvement.
• Respectful, intellectually curious debate and results-oriented decision-making.
• Medical, dental, and vision coverage.
• Responsible time off and 401(k).