eDiscovery Client Services Manager

Location: Remote role associated with New York, United States

Salary: $130,000–$145,000 USD annually, with possible annual bonus.

Company

hirify.global provides technology-enabled legal and business services for complex, global legal outcomes.

What you will do

• Lead, hire, train, develop, and manage the assigned Client Services team.
• Own service delivery and act as the primary liaison for key client relationships and assigned projects.
• Coordinate multiple projects, client deliverables, issue resolution, status updates, and project initiatives across internal functions.
• Drive client satisfaction by establishing best practices, managing expectations, and addressing prioritization and escalation issues.
• Monitor and report project budgets, revenue forecasts, financial status, requirements, quality, and accuracy.
• Partner with operational departments and internal stakeholders to improve service quality and conduct recurring client business reviews.

Requirements

• 5–7 years of relevant experience in eDiscovery or litigation support, gained in a law firm, corporate legal department, or eDiscovery service provider.
• Proven team leadership, staff development, client relationship management, and communication skills.
• Demonstrated ability to manage multiple simultaneous projects and resolve complex client issues using critical thinking.
• Understanding of the Electronic Discovery Reference Model, database design and management, data processing, and legal document review requirements.
• Bachelor’s degree required.
• Ability and willingness to work extended periods, including evenings and weekends.

Nice to have

• Juris Doctorate or Master of Business Administration degree.
• eDiscovery or project management certifications.
• Relativity Certified Administrator certification.

Culture & Benefits

• Values-driven environment emphasizing integrity, service, collaboration, and operational excellence.
• Enterprise-wide learning and internal mobility opportunities.
• Flexible work practices and support for work-life balance.
• Modern platforms and AI-enabled tools.
• Compensation may include an annual bonus.