Director of Customer Success, Operations (EdTech)

Location: Remote within the United States; applications are currently accepted from residents of AR, AZ, CO, FL, GA, ID, IN, IL, IA, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, and WV.

Salary: $120K–$130K plus bonus.

Company

hirify.global provides customized education and learning resources to students and families, serving more than 100,000 students.

What you will do

• Own end-to-end project management for major Success division initiatives, including assessments, interventions, enrollment, and launches.
• Build project plans, timelines, milestones, and risk tracking aligned with quarterly OKRs and division goals.
• Establish KPI reviews, initiative inspections, reporting cadences, and operational follow-through for the Success division.
• Analyze CRM and operational data, investigate performance gaps, identify root causes, and produce actionable recommendations.
• Build and implement operational solutions, SOPs, workflow improvements, and documentation standards.
• Coordinate Enrollment Advisors, Family Success Managers, Support, Processing, Program Communications, and cross-functional partners.

Requirements

• 4+ years of experience in program management, project management, operations, or a similar execution-focused role.
• Experience managing multiple concurrent, cross-functional initiatives and driving accountability without direct authority.
• Strong analytical skills and experience using CRM and operational systems, reports, dashboards, and data to diagnose problems.
• Strong written communication skills, especially for creating usable SOPs and process documentation.
• Ability to operate independently in ambiguous environments, take ownership, and move between strategic planning and hands-on execution.
• Must be based in one of the listed US states.

Nice to have

• Experience partnering with Product, Engineering, or similar technical teams on prioritization.
• Experience in education, edtech, or a high-growth startup.

Culture & Benefits

• Fully remote work with autonomy over some working hours and an emphasis on work-life balance.
• High autonomy to establish tracking systems, operating cadences, and documentation standards.
• Individual contributor leadership role with no direct reports at hire.
• Health benefits including medical, dental, vision, life, critical illness, accident, short- and long-term disability, HSA, and FSA options.
• 401(k) plan with company matching opportunities and generous paid time off.
• Collaborative and supportive working environment.