Client Success Manager (Oracle EPM/ERP)

Location: 100% remote from anywhere in the United States or Canada. The posting also lists an office location at Chicago - 550 Van Buren.

Estimated base salary: $135,000–$165,000 annually. Total estimated compensation including annual incentive opportunity: $162,000–$198,000.

Company

hirify.global is a global consultancy helping clients drive strategic growth, innovation, and operational, digital, and cultural transformation.

What you will do

• Own the client relationship and act as the trusted advisor and primary point of accountability for a portfolio of approximately 10 Oracle managed services clients.
• Lead governance activities, weekly operational calls, Quarterly Business Reviews, escalations, and client-facing performance reporting.
• Oversee end-to-end managed services delivery across Oracle EPM and ERP, ensuring SLA compliance, quality standards, and contractual obligations.
• Review tickets, estimates, solutions, enhancements, releases, migrations, and client sign-off activities.
• Track hours, burn rate, scope, margin, renewals, change orders, and expansion opportunities with sales and account teams.
• Lead onboarding, transitions, vendor and Oracle coordination, and continuous improvement through automation, standardization, regression testing, and AI-enabled efficiency.

Requirements

• At least 5 years of hands-on experience implementing, administering, or supporting Oracle EPM or Oracle Cloud ERP/Financials.
• Experience as a Client Success Manager, engagement or project manager, or service delivery lead in a managed services or IT services environment.
• Experience coordinating cross-functional onshore and offshore teams without direct reporting authority.
• Working knowledge of ServiceNow or an equivalent ITSM platform, SLA models, incident and service request management, and ITIL frameworks.
• Strong commercial, communication, facilitation, executive stakeholder management, and difficult-conversation skills.
• Bachelor’s degree in business administration, finance, information technology, or a related field, or equivalent experience.

Nice to have

• ITIL, PMP, or Oracle Cloud certifications.
• Bilingual English/French capability for Canadian and Quebec-based clients.

Culture & Benefits

• Collaborative culture within one of hirify.global’s highest-retention teams.
• Career growth within a market-leading Oracle consulting practice.
• Medical, dental, and vision coverage.
• Additional wellness programs and eligibility for hirify.global’s annual incentive compensation program.